Policies

Please allow up to 2 – 6 weeks for your order to be processed plus delivery. An estimated order time can be provided on booking.

Items delivered to the UK and Ireland will be posted via Royal Mail recorded delivery.

European and International shipping is available. Most items will be shipped using Royal Mail Airsure which offers an online tracking and delivery confirmation service. Alternatively, International Signed-For may be used. These services are the fastest available but are not guaranteed for any specific date. Once your item has been posted, you can expect to receive your item within 10 working days (excluding weekends).

Any additional custom charges for International shipping will be at the customer’s expense.

Please note all orders are handmade and may differ slightly than in the picture advertised. Please be aware that colours may vary due to variations in computer settings.

Refunds
If you are not happy with your purchase, please contact me on info@couturebridalaccessories.co.uk within 14 working days of receiving your item. Items must be returned in their original condition, unworn and undamaged. Please ensure you include the original invoice with the return item. Returns will not be accepted if the product is damaged or incomplete.

Please note shipping charges on returned items are at the customer’s expense.

 

Complaints
My aim is to provide all my customers with the best service and products available but if you have any complaints please contact me and I will do my best to resolve any issues as soon as possible.

 

Questions
Question: I have seen something on the site but I need it asap, can you do this?
Some of my pieces are ready made so they can be provided quickly. For any made-to-order pieces I will do my best to accommodate you, please contact me for details.

Question: I really like a piece but would like it slightly altered i.e. with pink lace instead of ivory, can this be done?
Yes, I can alter items with no additional charge provided it is only a minor alteration.